Shipping Policy

Thank you for shopping with FirstsForever! Please read the information below to understand how we process and ship your order.

Order Processing Time

All orders are processed within 3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive a separate notification once your order has shipped.

If we are experiencing a high volume of orders, processing may take slightly longer. If there will be a significant delay in the processing of your order, we will contact you by email or phone.

Shipping Time

Once your order has shipped, estimated delivery time is 9 business days, for a total estimated delivery time of approximately 12 business days from the date you place your order. This estimate applies to shipments worldwide and may vary depending on your specific location.

Shipping times are estimates only and are not guaranteed. Actual delivery may take longer due to carrier delays, customs processing, weather, or other circumstances outside our control.

Worldwide Shipping

We currently ship to most countries worldwide.

International orders may be subject to import duties, taxes, and customs fees imposed by the destination country once the package reaches its destination. These charges are the responsibility of the customer and are not included in the item price or shipping cost charged by FirstsForever. We are unable to predict what these charges may be — please contact your local customs office for more information before placing your order.

Customs processing can also add time beyond our standard shipping estimate above, particularly for certain countries.

Delays

While we make every effort to meet the timeframes above, shipping times are estimates and not guaranteed delivery dates. If your order is significantly delayed beyond the estimated delivery window, please contact us at firstsforever.contacto@use.startmail.com and we will look into it. Customers in the United States are entitled to certain protections under the FTC's Mail, Internet, or Telephone Order Merchandise Rule if a shipment is delayed beyond what was promised at the time of purchase, including the right to consent to the delay or cancel the order for a full refund.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number, which you can use to check the status of your delivery.

Incorrect Addresses

Please double-check your shipping address before completing checkout. FirstsForever is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If a package is returned to us as undeliverable due to an incorrect address, we will contact you to arrange reshipment, which may involve an additional shipping charge.

Lost or Damaged Packages

FirstsForever is not liable for products lost, stolen, or damaged in transit after being handed to the shipping carrier. If your order arrives damaged, please contact us at firstsforever.contacto@use.startmail.com as soon as possible, and retain all original packaging and damaged items, as the carrier may require this to process a claim.

Missing Packages

If tracking shows that your package was delivered but you have not received it, please contact us at firstsforever.contacto@use.startmail.com within [X] days of the delivery date so we can assist you.

Returns & Refunds

For information about returning an item, please see our Refund & Return Policy [LINK].

Questions

If you have any questions about shipping, please contact us at firstsforever.contacto@use.startmail.com.